ace35 Privacy Policy
How your personal information is collected, stored, and protected — all the details presented here transparently.
ace35 ("we", "our", or "platform") places the highest importance on your personal privacy. This Privacy Policy document describes what types of information we collect when you use ace35's website and services, why we collect it, and how we use and protect that information. This policy has been prepared in accordance with applicable laws in Bangladesh and international privacy standards.
By using ace35's services, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with any part of this policy, please contact us or refrain from using the services.
Table of Contents
- 01. Types of Information Collected
- 02. How Information Is Collected
- 03. Purpose of Using Information
- 04. Information Storage and Protection
- 05. Sharing Information with Third Parties
- 06. Cookies and Tracking Technologies
- 07. Your Rights
- 08. Protection of Minors
- 09. Data Retention Period
- 10. Changes and Updates
- 11. Contact
Provisions on Information Collection
01. Types of Information Collected
ace35 may collect the following types of personal information:
- Identity Information: Name, date of birth, and information related to national identity card or passport required for account verification.
- Contact Information: Email address, mobile number, and any contact-related information provided by the user.
- Financial Information: Required information related to bKash, Nagad, Rocket, Upay, or bank accounts used for processing transactions.
- Technical Information: IP address, browser type and version, device type, operating system, and session-related information.
- Usage Information: Your activity on the platform, game history, bet amounts, and transaction history.
- Communication Records: Records of your conversations with our support team via live chat and email.
02. How Information Is Collected
ace35 collects information through the following methods:
- Directly Provided: Information you directly provide during account registration, login, deposit or withdrawal processes, and when contacting the support team.
- Automatic Collection: Information is collected automatically through cookies, web beacons, and similar technologies when you use the ace35 platform.
- From Third Parties: Necessary information may be verified from payment processors and identity verification service providers.
All data collection is kept relevant and within the minimum necessary limits for operating the service.
03. Purpose of Using Information
ace35 uses collected information only for the following legitimate purposes:
- For creating, managing, and verifying accounts.
- For securely processing all financial transactions including deposits and withdrawals.
- For providing 24/7 Bengali live chat support and customer service.
- To ensure platform security and prevent fraud.
- For implementing and monitoring responsible gaming policies.
- For managing bonuses, promotions, and VIP programs.
- To fulfil legal and regulatory obligations.
- For improving service quality and analysing platform performance.
Information Protection and Sharing
04. Information Storage and Protection
ace35 adopts industry-standard technical and administrative measures to protect your personal information:
- SSL Encryption: All data exchanged between the website and users is protected through 256-bit SSL encryption.
- Data Storage Protection: Stored data is kept on encrypted servers and regularly checked through security audits.
- Access Control: Only authorised personnel can access personal information on a need-to-know basis.
- Payment Security: All financial transactions through bKash, Nagad, Rocket, and Upay are completed following secure protocols.
While we apply the highest standard security measures, no method on the internet is 100% impenetrable. However, ace35 continuously improves its security infrastructure.
05. Sharing Information with Third Parties
ace35 does not sell your personal information or share it with third parties for commercial purposes without authorisation. However, information may be shared in the following limited circumstances:
- Payment Service Providers: The minimum information required for processing transactions may be shared with bKash, Nagad, Rocket, Upay, or associated banks.
- Identity Verification Services: Information may be shared with authorised verification agencies as part of the KYC (Know Your Customer) process.
- Legal Obligations: We will be required to provide information when necessary to fulfil a legitimate legal demand from a competent authority.
- Business Changes: If there is any change in ace35's ownership or management, users will be notified in advance.
Third-party service providers are obligated to comply with ace35's privacy standards and may only use the information provided for the specified purpose.
06. Cookies and Tracking Technologies
ace35 uses cookies and similar technologies to improve platform performance and enhance the user experience.
- Essential Cookies: These cookies are essential for login sessions, security tokens, and the basic functionality of the platform. The service will not work properly without them.
- Functional Cookies: These cookies are used to remember your preferences, language settings, and personalised experience.
- Analytics Cookies: These cookies work to analyse user behaviour for monitoring and improving platform usage.
You can control cookies through your browser settings. However, disabling cookies may limit some platform functionality.
Your Rights and Protection
07. Your Rights
As an ace35 user, you have the following rights over your personal information:
- Right to Know: You have the right to know what information we are storing about you.
- Right to Correction: If there is any error in your information, you may request that it be corrected.
- Right to Deletion: In certain circumstances, you have the right to request that your information be deleted, unless it is required to be retained for legal or regulatory reasons.
- Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited.
- Right to Portability: You have the right to receive your information in a structured, commonly used format.
- Right to Object: You have the right to object to the use of your information for specific purposes.
To exercise any of the above rights, please contact us by email: [email protected]. We generally respond within 30 business days.
08. Protection of Minors
ace35 is a gaming platform for those aged 21 and above only. We do not knowingly collect any information from minors.
If it comes to our attention that a minor has registered on our platform, we will immediately close that account and delete the associated information. If a parent or guardian suspects their child is using our platform, please contact us immediately.
The age verification process during account registration is an integral part of ace35's privacy policy.
09. Data Retention Period
ace35 retains your personal information only for as long as it is necessary or legally required:
- Active Accounts: Necessary information is retained throughout the entire period your account remains active.
- Financial Transaction Records: Financial transaction records are retained for a specified period in line with legal and regulatory requirements.
- After Account Closure: Even after an account is closed, some information may be retained for a set period to fulfil legal obligations.
- Marketing Consent: If you withdraw your consent to marketing communications, that information will be promptly removed from the relevant list.
When the retention period ends, information is securely and permanently deleted or anonymised.
Policy Changes and Contact
10. Changes and Updates
ace35 may update this privacy policy from time to time. Changes may occur for the following reasons:
- To keep pace with legal or regulatory changes.
- When new services or features are added.
- To reflect changes in security or technical practices.
- Based on customer feedback and suggestions.
For any significant changes, we will notify you at the email provided during registration or display a clear notice on the website. The revised policy will take effect from the date of publication.
We encourage you to visit this page regularly and read the latest version of the privacy policy. Continuing to use the service after any changes will be considered as your consent to the updated policy.
11. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 Bengali live chat support through the website.
Our privacy team will review your request and try to respond as quickly as possible. Protecting your information is our highest priority and ace35 always operates with transparency and accountability.
ace35 is committed to your trust and privacy. Welcome to our platform and we are always ready to provide a safe gaming experience.